All Systems Operational
Customer Portal Operational
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London - EU Operational
Frankfurt - EU Operational
New York City - USA Operational
Miami - USA Operational
Chicago - USA Operational
San Francisco - USA Operational
Silicon Valley - USA Operational
Dallas - USA Operational
Hong Kong - Asia Operational
Singapore - Asia Operational
Sydney - Asia Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Silicon Valley servers OS upgrade Sep 23, 08:00-12:00 UTC
We will be upgrading our Silicon Valley servers. This will give the VPS machines an performance boost of 10% to 15%
Posted on Sep 16, 12:18 UTC
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - The problem has been solved!
We are very sorry for the downtime caused.
Sep 11, 22:52 UTC
Monitoring - The hypervisor upgrade has been completed.
We are starting VPS's slowly, in batches so we can keep the starting load low.
Sep 11, 21:29 UTC
Identified - The load on the server is not lowering.
We will be (emergency) upgrading this server to a newer version.

We are very sorry for the inconvenience.
Sep 11, 17:31 UTC
Update - Most of the VPS's has been started.
We are monitoring and waiting until the load is lowering before we release the VPS's.

Thank you for understanding
Sep 11, 16:02 UTC
Update - VPS's are starting again.
Sep 11, 14:50 UTC
Update - The issue has been identified.
We are restarting the hypervisor again to implement the fix.

Sorry for the inconvenience.
Sep 11, 14:01 UTC
Update - All VPS's are online.
There is a heavy load on the server right now because all VPS's needed to start at once.

We are monitoring the load.
Sep 11, 10:21 UTC
Monitoring - Hypervisor has been rebooted.
VPS's will now start.

We are monitoring the performance of this hypervisor
Sep 11, 09:46 UTC
Update - The restart of the hypervisor has begun.
VPS's are shutting down.
Sep 11, 09:00 UTC
Identified - We need to manually restart this hypervisor to solve the issues.
The affected customers have been sent an e-mail.

This restart is going to take place at 11 september (today) 17:00 Singapore timezone.
The restart is going to take approximately 1 hour.

We hope you do understand and we are very sorry for the inconvenience.
Sep 11, 08:23 UTC
Investigating - We are facing degraded performance at one of our hypervisors in our Singapore datacenter.
Since the restart of yesterday the CPU load has not dropped further. This will cause a high response time when interacting with your VPS.

Not all VPS's are affected, because we have multiple hypervisors in this datacenter. It is possible that your VPS is not on the affected hypervisor.

We are investigating this issue.
Sorry for the inconvenience.
Sep 11, 07:23 UTC
Sep 10, 2019
Resolved - The load on the hypervisor is stabilizing.
Sep 10, 19:16 UTC
Update - All VPS's are back online.
VPS's may be slow for the first hour.
Sep 10, 17:59 UTC
Monitoring - The hypervisor is back online.
All VPS's on this hypervisor are starting up.

We will be monitoring the start-up process.
VPS's may be slow because they are all starting.
Sep 10, 17:37 UTC
Investigating - One of the hypervisors in our Singapore datacenter is offline.
We will be fixing this right now.

Sorry for the inconvenience.
Sep 10, 17:15 UTC
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 19:43 UTC
Verifying - Upgrade has been installed, VPS machines are coming online, we are verifying that they all will start up
Sep 9, 18:23 UTC
Update - The scheduled maintenance is going to take longer than expected.
Sorry for the inconvenience.
Sep 9, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 UTC
Scheduled - We will be upgrading one of our Sydney hypervisors. This will give the VPS servers an performance boost of 10% to 15%
Aug 21, 12:49 UTC
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Completed - The scheduled maintenance has been completed. VPS's are back online, they may be slow for some minutes.
Sep 5, 18:35 UTC
Verifying - Upgrade has been installed, VPS machines are coming online, we are verifying that they all will start up
Sep 5, 18:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 16:00 UTC
Scheduled - We will be upgrading one of our Tokyo hypervisors. This will give the VPS servers an performance boost of 10% to 15%
Aug 21, 12:47 UTC
Sep 4, 2019
Completed - The scheduled maintenance has been completed.
Sep 4, 10:07 UTC
Verifying - Upgrade has been installed, VPS machines are coming online, we are verifying that they all will start up
Sep 4, 09:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 UTC
Scheduled - We will be upgrading one of our Toronto hypervisors. This will give the VPS servers an performance boost of 10% to 15%
Aug 21, 12:42 UTC